Free shipping on all orders *domestic USA only. Orders are processed to ship and arrive within 2 weeks of your order date. Please use the comments section at checkout for an earlier delivery date.
Paloma Pottery Store — Shipping, Returns & Guarantees
Welcome to Paloma Pottery, your trusted online pottery store. Our policies are designed to give you confidence in every order while supporting eco-friendly practices.
Pottery Store Shipping & Delivery
Free domestic USA shipping on all orders from our trusted pottery store.
- Orders usually ship within 2 weeks of purchase.
- If you need your pieces faster, just note a preferred delivery date in the comments at checkout.
- Thoughtfully packaged using at least 75% recycled materials—your pieces arrive safe, secure, and sustainable.
Online Pottery Store Returns & Exchanges
Changed your mind? Contact us within 30 days of receipt for returns, exchanges, or store credit.
- We offer full in-store credit for returned items. Refunds to credit cards may be subject to a 20% restocking fee.
- Some exceptions apply: Custom or special-order items are final sale unless otherwise approved.
- Returns must be well-packed. Because our crackle-glass pottery is fragile, proper packaging ensures we can resell undamaged pieces.
Satisfaction & Support
Paloma Pottery stands behind every piece—from cabinet knobs to dinnerware—with a 100% satisfaction guarantee. Variations in color or size are part of the handmade process and not considered defects.
Bulk Orders, Samples & Wholesale
Bulk and custom orders typically ship in 3–4 weeks, and may include multiple batches to fulfill your complete request. We offer quantity discounts on volume orders and sample programs to help designers and retailers preview before ordering full sets. Unused samples returned without placing a full order incur a 20% restocking fee. Custom returns are subject to 30%.
Need Assistance?
If you’re unsure about shipping, returns, or fragile item packing, we’re happy to help. Contact Paloma Pottery directly at 360‑329‑2026 or via email.
Shop with peace of mind at the Paloma Pottery store, trusted for sustainable craftsmanship, secure delivery, and a straightforward return experience.
