Exchanges are made easy with postage paid. All exchanges must be made within 30 days of purchase. Once your exchange order has been processed, your new item will be shipped out with a postage paid return label. The returned item must be packed with its original packing for safe return. Paloma Pottery is not responsible for broken wares, so please package carefully. If you have any questions or doubts on packing for safe return, please call Paloma Pottery to be advised. Place return label on package and place in your mailbox. If package does not fit into mailbox, you can call your local USPS for pick up or drop off at any US Post Office for delivery.

To exchange an item, contact Paloma Pottery (Toll Free: 877-669-0783) with the following information:
Reason for exchange
Item # and Color for exchange
Credit card information (charges will only be made if returned item arrives broken or damaged)

Returns for store credit and full refunds:

All returns must be made within 15 days of purchase.

Store credit is given for returned products. Full refunds available for qualified purchases only. To request a full refund, please e-mail your request. Paloma Pottery is not responsible for broken wares, so please package carefully. Product must be packaged in its original packing material. If you have any questions or doubts on packing for safe return, please call Paloma Pottery to be advised. There is a 20% restocking fee for returned items.